2Ring, in cooperation with Kennedy Communications, deployed the 2Ring IPPS (IP Phone Services) application for the city of Lake City, Florida.This deployment was a significant breakthrough for 2Ring into local municipalities in the North American marketplace. IPPS gives the city the opportunity to address its need for emergency notification, increase productivity, and realize a return on its initial investment within the first year.
Commenting on the deployment, Rick Purnell, 2Ring North American Manager said, “In addition to the messaging functionality, we gave the city the ability to synchronize its database of contacts to its Cisco telephones, added a quick IntelliSearch feature and the ability to screen-pop contact information on an incoming call.”
Lake City, the “Gateway to Florida,” is a rapidly growing city that utilizes Cisco IP Telephony built on Cisco Unified Communications Manager version 6.x. To meet the growing demands on the quality of telecommunication services, the city management was seeking to increase the efficiency of its existing investment in information technology in every way. As part of this initiative, it was also looking into IP Telephony applications that would allow it to improve productivity and enhance communication.
2Ring’s IPPS solution was an application that the city looked into because it offers a crucial service that the city
According to Zack Mears, IT Director for the city of Lake City: “We originally decided on IPPS because we get more features for a lower cost.”
needed – the ability to voice page or text message a group of telephones. The city also recognized the fact that IPPS is a modular package of services, from which the employees of Lake City will have easy access to corporate and personal directories directly from Cisco IP phones.
One of the important factors that helped to keep the total cost of ownership low was the ability of IPPS to run on a virtual machine.
Mears continues, “Even better, after the deployment, we realized that the IPPS application provides more functionality then we originally thought that it would.” To sum up, IPPS proved itself as a valuable Cisco IPT add-on package once again.
2Ring is actively building strong partnerships with dealers in both the United States and Canada by offering robust applications for IP telephony and contact centers, marketing tools and customer support.
Kennedy communications is one of the few companies in North Florida that has vast experience in both telecommunications as well as computer networking. Founded in 1991, it provides end-to-end technology solutions to businesses of all sizes, plus state and local government agencies. Whether its customers are looking for a state-of-the-art VoIP phone system or a simple, small business telephone system, it has solutions from industry leaders Cisco and Avaya to fit any need. Kennedy Communications also has a full suite of Healthcare IT solutions including Electronic Health Records, Practice Management, ePrescribing, and much more from Allscripts, a leading provider of software, services, information and connectivity solutions that empower physicians and other healthcare providers. The company serves clients primarily in North Florida and South Georgia, including Gainesville, Ocala, Lake City, Tallahassee, Jacksonville, and Valdosta; in addition, its extended client base stretches across the southeastern US. For more information, please visit
www.kennedycommunication.com
City of Lake City is a rapidly growing city which strives to maintain a warm and friendly hometown atmosphere while offering many of the same amenities associated with larger cities. The mission of the City Manager's Office is to build and maintain, through sound management principles and community participation, an effective City government organization; to ensure the effective delivery of services; to provide the management direction and support for the planning, implementation, and evaluation of all city programs; and to ensure coordination and consistency in implementing policies and programs approved by the City Council. For more information, please visit
www.lcfla.com